The Excellence in Asset Management Network Networks

Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

Hopefully, your repairs service is operating brilliantly – all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting payments for repairs that are tenants’ responsibilities?

This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. Processes and responsibilities are also frequently confused between maintenance and income management teams.

As a result many housing providers are missing opportunities to maximise their income from rechargeable repairs. Failing to establish a payment culture for repairs amongst customers can also have wider implications - damaging the organisation’s reputation for debt recovery and leading to rising debt levels.

This seminar will provide practical tips together with case studies, to help you to maximise the income from this important and often overlooked revenue stream.

We will look at and explore…

  • Rechargeable repairs as part of an over-arching income management strategy
  • Repairs ordering – identifying tenant responsibilities – are your policies up to date?
  • Tenant and landlord responsibilities – what’s current best practice in the sector?
  • Are your out of hours or emergency arrangements the weak link?
  • Are you prioritising repair recharges properly?
  • Do you have the correct policies in place?
  • How does your recovery rate compare to best practice and how can you improve it?

Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, this is the seminar for you.


Kevin Bentley, HQN’s lead associate on asset management and repairs will be joined by Tony Newman, lead associate for RIEN. Kevin and Tony will combine their extensive knowledge and experience to provide the latest practical advice on managing repair recharges, in the context of an effective income management service.

Associated documents

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